Frequently asked questions

How can I purchase XAML Spy licenses?

Orders are processed online by Avangate as the authorized vendor of First Floor Software products. Select the purchase link of the product license you are interested in, fill out the details and submit your order. Avangate accepts a variety of payment options such as credit card, wire transfer, check or cash, as well as invoicing in different currencies.

As soon as the payment for your order is approved, you will receive a license key with instructions on how to register the key. Order processing usually takes a few minutes.

The software is delivered electronically, there are no physical goods shipped and no shipping charges.

How is my order processed?

Your order will be processed by Avangate, the authorized vendor of First Floor Software products. Avangate accepts a variety of payment options such as credit card, wire transfer, check or cash, as well as invoicing in different currencies.

The orders are processed in a secure environment, using the SSL (Secure Sockets Layer) protocol with 128-bit encryption keys. The encryption is certified by VeriSign.

Visit the Avangate customer support center for answers to questions about order, payment and product delivery processes.

How many licenses do I need to purchase?

XAML Spy is licensed per user, not per machine. You may install XAML Spy on as many machines as you like, as long as the number of users does not exceed the number of purchased licenses.

The number of individuals permitted to use the software is limited to the number of purchased licenses. One professional license is required per each single developer using the software, regardless of whether such use is occasional or full-time (a professional license is not a floating license).

A professional license may be transferred when the authorized user ceases to use the license (for instance, when that individual leaves the company).

A personal license is not transferable.

Do you accept purchase orders?

Yes, we do accept purchase orders. The procedure for ordering licenses using purchase order is by purchasing the product online with our online reseller Avangate. Fill out the purchase form and select ‘Purchase order’ as payment option. Avangate will send you an email with all the details required to complete the payment.

Why can’t I buy multiple personal licenses at once?

Personal licenses are sold as single license only. A personal license key identifies a single individual, and is not transferable. The contact details provided on the purchase form are used to generated a license key. It doesn’t make sense to generate more than one license for the same person.

If you need to purchase personal licenses for multiple users, you will need to purchase them separately.

Do you provide reseller discounts?

We do not offer any reseller discounts for XAML Spy. You can still purchase license keys for end users, however. Purchase the software online and provide the client’s end-user information. Enter your own details in the Billing Information and enter the end-user’s details in the Delivery Information on the second page of the checkout.

Note: the license key is send to the email address in the Delivery Information. Leave the email adress blank if you do not want us to send the license key to the end user directly.

Do I have to pay tax?

According to EU regulations, independent of the seller’s location, all customers located within the EU are required to pay VAT. As of 1st of January 2015, all of the purchases made by EU shoppers will be charged a VAT rate according to the country they belong in. Should you have a valid VAT ID, you are exempt from VAT.

All customers outside the EU are exempt from VAT with some exceptions: Norway, Switzerland and Iceland, where the VAT rate may vary from 8% to 25%, depending on your location.

If you have any further questions regarding VAT appliance, please contact Avangate Financial Dept.

Can you send me a price quote?

Please fill out the request a quote form. Once you submit your request we will contact you as soon as possible.

Can you fill out a W9 form?

The W9 form is not applicable to us since First Floor Software is located in The Netherlands.

Is there a money-back guarantee?

If you are unhappy with the product, please contact us and we will do our best to solve the problem for you.